FAQ Page

Ordering and Shipping FAQ's

How do I place a window film order?
Most of our window film comes in standard width sizes and is sold by the linear foot. When you click the "add to cart" button, just change the number in the quantity box to however many feet in linear length you need of that particular film.

Do you accept orders from outside the US?
Sorry, we do not accept orders from countries other than the US.

Which payment methods do you accept?
We accept credit cards through PayPal.

How long will it take to get my order?
Orders usually take approx. 10-14 days to arrive at your home. We will send you an email the day your order is shipped. When ordering a long length of film, it may take longer (i.e. 21 days) for a special order to arrive from my supplier. If it's longer than expected and you haven't yet received your order confirmation, just email us.

Which shipping methods do you use?
We ship via USPS mail.

What is your return/refund policy?
We do accept returns, however we do not refund shipping or handling charges, only the retail price of the film. The film cannot have been cut, installed or damaged in any way. The film is custom cut for your measurements, therefore we do charge a 20% restocking fee

Decorative Window Privacy Film FAQ's

Do your window films have an adhesive backing?
Yes, most of our decorative films have a non-permanent adhesive backing. This helps the film to stay on your window over extended periods of time. It also helps to keep the corners from peeling.

How do you remove the window film from windows and glass surfaces?
The static cling films and decals simply peel off of the window. You should save the original backing to store them for use the next time. The removable adhesive films can also be peeled off of the window when you are ready to remove them. Warming the film with a blow dryer may be helpful. If any adhesive residue remains on the window it can be sprayed with warm soapy water or windex, let it set for a few seconds, and then wipe clean. A scraper (razor blade) may also be helpful but is not necessarily needed.

Which films will give me the most light possible, while still providing privacy?
For privacy with the most possible light filtering through, we suggest the following films: Clear Marble, Solyx Clear Ripple Glass, Solyx Clear Stucco, Solyx Crystal Ice Chip, Solyx Clear Rain Drops, Solyx Frosty View, SOLYX Cut Glass Flowers, and Solyx Clear Sea Shells. However, I think you will find that most of the privacy films we offer will still let in a sufficient amount of light

Will your decorative films give me privacy during the day, as well as the night?
Yes, the decorative films will give you privacy day and night. We highly recommend ordering samples to make sure the film will provide sufficient privacy in your situation. With certain designs, if you have the light on inside at night and you walk by the window, people outside might be able to see your silhouette.

Can your films be used in bathrooms?
Yes, the films will work fine in bathrooms.

Can your films be used on plexiglass?
Yes, any of the films or decals can be used on plexiglass. The adhesive films will become permanently stuck to the plexiglass.